When you create an account on our website or make a guest purchase, we will request your name, your contact details including email address and mobile phone number and your billing address.

Details pertaining to your ticket purchases, and order fulfilment will be securely stored. A comprehensive record of all your ticket purchases with us will be maintained.

Upon purchasing a ticket through our platform, the information you provided is transmitted to our payment processing partner for processing in accordance with our instructions. While we do retain a copy of this information, your card details are not stored by us; they are securely held by our third-party payment provider.

Upon visiting our website, we may gather technical information about the device you are using, including, where available, your IP address, operating system, and browser type for purposes such as security, system administration, and facilitating issues

We utilise cookies, pixels, and comparable technologies, offering you options to control and manage your preferences. You have the option to configure your browser to reject all or certain cookies and/or receive alerts when websites set or access cookies.

We will only utilise your personal data in accordance with the law and when permitted to do so for legitimate purposes, such as completing the sale, which involves managing the booking and delivery of your tickets. We may also utilse your personal data, when deemed necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests, especially concerning the event you have booked. Finally, when it is necessary to comply with a legal or regulatory obligation.

If you have given consent during the booking process or when subscribing to our marketing database, we may use the information you provided for marketing purposes via email. You will have the opportunity to customise, update, or unsubscribe from our marketing emails at any time. We consistently respect your choices and privacy.

You have the option to discontinue receiving further marketing communications by following the "Unsubscribe" procedure found at the bottom of any Ticketool marketing emails. Alternatively, you can opt-out by sending an email to [email protected].

If we have provided you with a password or you have chosen one to access specific sections of our website, it is your responsibility to keep it confidential. Please refrain from sharing your password with others.

We make every effort to safeguard your data with the implementation of appropriate security measures. Our goal is to prevent any compromise, alteration, damage, disclosure, accidental loss, unauthorised access, or use of your personal data.

We gather and store personal information for business-related purposes. Consequently, we will only keep your personal information for as long as it is necessary to fulfil those specific purposes.

We will retain your information only for the duration necessary to fulfil the purpose of providing you with a service, including the delivery of your ticket and any other services requested on this site. Furthermore, we will keep your data only as long as required to enforce or defend our legal rights and in compliance with any legal obligations that necessitate enforcement and compliance.

We may be required to share your personal information with third parties. In such cases, any disclosure will be made under the condition that these third parties are obligated to maintain the confidentiality and security of the provided data. They are restricted from using it for any purpose other than carrying out the services on our behalf.

When you purchase a ticket from us, we disclose your name, email address, mobile number and billing address to the event organiser responsible for the event. This is for them to facilitate your booking and your identification upon arrival at the venue.

The event organiser may also contact you in order to let you know about any significant changes to the event. Finally, and only if you have provided consent, the event organiser may contact you for marketing purposes.

You have the option to exercise your rights at any time by utilising the contact information provided in this policy. However, under specific circumstances, we may demonstrate a compelling legitimate interest in processing your information that overrides your rights.

This Policy is subject to updates at any time.

Address: Ticketool, 85 Great Portland Street, First Floor, London, W1W 7LT

Contact Email: [email protected]